Turning a Low Pre-Medical Offer into a Life-Changing Settlement

Our client suffered a shoulder injury after an accident at a large supermarket. She initially tried to handle her claim directly with the third-party insurer, who admitted liability and made a pre-medical offer of £1,500.

Believing this undervalued her injury, she was advised that any settlement over £1,500 would require solicitor involvement. She approached us for help, expecting a settlement of around £2,000.

We quickly identified that her injury was ongoing and more serious than first thought. Rather than accepting a pre-medical offer, we submitted her claim through the MOJ portal, obtained full medical records, and arranged for her to be assessed by an orthopedic expert.

This careful approach allowed us to build a robust case. At Stage 2, we negotiated a final settlement of £16,785.56, over eight times the original offer.

The client was delighted with the outcome and relieved that she hadn’t accepted an early low offer.

This case highlights how our expertise ensures clients receive the compensation they truly deserve, not just what insurers are willing to offer initially.